OnPoint Courier Services - Terms and Conditions

1. Acceptance of Terms

By using OnPoint Courier Services, you agree to these Terms and Conditions. If you do not agree, you must refrain from using our services.

2. Service Overview

OnPoint Courier Services provides express and standard shipping solutions. While we strive for timely deliveries, delays may occur due to unforeseen circumstances beyond our control.

3. Shipping Schedule

Express shipping is available 4 times per week. Standard shipping timelines will be communicated based on your package destination. We are not liable for delays caused by weather, customs, or other external factors.

4. Prohibited Items

We do not ship the following:

Hazardous materials

Illegal substances

Perishable items

Items prohibited by local or international shipping laws

5. Packaging and Labeling

All packages must be properly packaged and labeled by the sender. OnPoint Courier Services is not responsible for damage caused by improper packaging.

6. Liability

OnPoint Courier Services is not liable for:

Loss or damage caused by third-party carriers

Delays due to unforeseen events

Items not declared or improperly declared by the sender

For insured packages, liability is limited to the value declared or the insurance coverage purchased.

7. Payment Terms

All fees MUST be paid in full before delivery. Payments are non-refundable unless a service failure is directly caused by OnPoint Courier Services.

8. Customer Responsibilities

Customers must provide accurate and complete information, including recipient details and delivery addresses. Errors in information may result in delivery delays or additional charges.

9. Claims and Refunds

Claims for lost or damaged packages must be filed within 7 days of the delivery date. Supporting documents, such as receipts or proof of value, must accompany the claim.

10. Cancellation Policy

Cancellations must be requested prior to dispatch. A cancellation fee may apply. Services already initiated are non-refundable.

11. Privacy Policy

We respect your privacy. Personal information provided to OnPoint Courier Services will only be used for shipping purposes and will not be shared with unauthorized third parties.

12. Amendments

OnPoint Courier Services reserves the right to amend these Terms and Conditions at any time. Updates will be posted on our website, and continued use of our services indicates acceptance of the changes.

13. Governing Law

These Terms and Conditions are governed by the laws of [Your Jurisdiction]. Any disputes will be resolved in accordance with local legal regulations.

Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at:

Phone: (876) 772-3342

Email: [email protected]

Website: https://opcouriersjm.com